SafeGroundSafeGround

Privacy Policy

Last updated: October 13, 2026

1. What this policy covers

SafeGround is a product of DevArk Tech Limited, a company incorporated in Nigeria under the Companies and Allied Matters Act 2020 (RC 9144021), which acts as the data controller responsible for the personal information described in this policy. This Privacy Policy explains what information SafeGround collects when you use our mobile app and website, why we collect it, and the choices you have. We aim to collect only what we actually need to run the service. If it is not listed below, we do not collect it.

2. Information we collect

Account information

Full name, username, email address, phone number, date of birth (used to confirm you are at least 18 years old), and a profile photo if you add one.

Identity verification (KYC)

To verify your identity, you upload either an international passport or your National Identification Number (NIN) slip or card, alongside a selfie. Either document unlocks full use of the App, including card top-ups. If you also want a dedicated bank account for receiving transfers directly into your wallet, you can separately submit your Bank Verification Number (BVN) after verification. Your BVN is encrypted at rest and is never shown in full anywhere in the App, including to SafeGround staff outside identity review. Your ID document and selfie are stored securely and are not made publicly accessible.

Financial and transaction information

Wallet balance, transaction history, bank account details you add for withdrawals, and group contribution history. We never see or store your card details. Card top-ups go directly to our licensed payment processor's secure checkout, not through SafeGround, and neither your card number, expiry date, nor CVV ever reach our systems.

Land, construction, and property information

Details and documents you submit about land you want verified, construction projects, and properties you manage through the App, including photos, videos, tenant contact details, and inspection or management reports.

Communications

Messages you send in group chat or in a support conversation with SafeGround, including any attachments.

Device and usage information

Device push-notification token, app version, and basic usage data needed to operate and secure the App.

3. How we use your information

  • To create and secure your account, and to verify your identity where required, by reviewing your submitted ID document and selfie, and, where you provide one for a dedicated bank account, cross-checking your BVN with an independent verification provider;
  • To process wallet funding, transfers, contributions, and payouts;
  • To deliver land verification, construction, and property management services you request;
  • To send you notifications about your account, groups, and services (you control which categories of notification you receive from your notification preferences in the App, though some account-security and money-related notifications cannot be turned off);
  • To detect and prevent fraud, and to comply with legal and regulatory obligations, including anti-money-laundering rules;
  • To respond to support requests and messages you send us.

4. Who we share information with

We do not sell your personal information. We share it only with:

  • Our licensed payment processor, to process card top-ups directly. Your card details go to them directly, never through SafeGround;
  • Our banking partner, to hold your dedicated bank account and process transfers into your wallet, once you submit a BVN after verification;
  • An independent verification provider, to cross-check your BVN when you submit one for a dedicated bank account;
  • Our secure media storage provider, to store photos, videos, and documents you upload;
  • Our push-notification provider, to deliver notifications to your device;
  • Members of a savings group you join, limited to your name, username, and profile photo, and, where relevant, your contribution status;
  • Law enforcement or regulators, where we are legally required to.

5. Data retention

We keep your information for as long as your account is active, and afterward for as long as needed to meet legal, tax, or dispute-resolution obligations, particularly for financial transaction and identity verification records.

6. Your rights and choices

  • You can view and update most of your profile information directly in the App.
  • You can control which categories of notification you receive from the notification preferences screen.
  • You can request a copy of your data, or ask us to correct or delete it, by contacting us as described below. Some information, such as financial transaction records and identity verification history, may need to be retained even after a deletion request for legal reasons.
  • You can delete your account at any time from within the App.

7. Security

We use industry-standard measures to protect your information, including encrypted connections, hashed passwords, and encryption of your BVN at rest. The App also offers a payment PIN and optional biometric login and transaction authorization for an additional layer of protection over your wallet. No system is perfectly secure, and we encourage you to set a PIN, keep your login credentials and PIN confidential, and never share them with anyone, including someone claiming to be from SafeGround.

8. Children's privacy

SafeGround is not intended for anyone under 18, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we will notify you by email before it takes effect.

10. Contact us

Questions about this policy, or requests about your data, can be sent through the Contact Us or Chat Us options inside the App.